Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, click HERE.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect upon arrival.

You can always contact us for return assistance at help@saintbrand.shop.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can evaluate and correct the issue.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Perishable goods

  • Custom or personalised items

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Please contact us if you're unsure whether your item qualifies.

Exchanges

The fastest way to receive a replacement is to return your item. After the return is accepted, you may place a new order.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://saintbrand.shop/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.
If approved, your refund will be issued to your original payment method within 3-5 business days.

Please note: it may take additional time for your bank or credit provider to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at help@saintbrand.shop.